Terms of service · Snazzy 3D

These terms apply to the use of snazzy3d.com and to every order at the Snazzy 3D shop: 3D printing services, ready-made products, custom products from the designer, and digital files. Snazzy 3D is part of Snazzy and is run by the same owner as Snazzy Productions (snazzypro.com). By ordering or creating an account you agree to them.

1. Member accounts

• Accounts are personal. You are responsible for keeping your password secret and for all activity on your account.
• An account becomes active once the email is confirmed through the link we send, or when you sign in with Google.
• We may suspend accounts used for fraud, spam or against these terms.
• You can also shop without an account (as a guest).

2. Orders and prices

• Prices are in Indonesian Rupiah and fixed when the order is placed. Shipping uses the zone rate shown at checkout.
• An order is confirmed once the payment provider confirms the payment. Unpaid orders expire automatically after 2 days; orders with a promo code must be paid within 24 hours.
• Stock of ready-made products is held for you when the order is placed and released if it is not paid.

3. Custom products and design approval

• Products from the designer are made to order. The 3D preview you see when ordering is the design you approve: check the text, spelling, size and colours before paying, because we print exactly that design.
• For orders through a quote request, the price, design and lead time are agreed before production starts.
• We may contact you if part of a design cannot be printed well (for example it is too thin) and suggest a change before printing.
• 3D prints are built layer by layer, so fine layer lines, slight colour differences between the screen and the real filament or between filament batches, and small size tolerances are normal and not manufacturing defects.

4. Production time

Production currently takes about 2–5 working days after payment (also shown on the design and order pages). This is an estimate; large orders or busy periods can take longer, and we let you know about any delay.

5. Content you upload

• For photos, logos, text, GPX routes or designs you send or create, you confirm you may use them and that they break no law, trademark or anyone's copyright. You are responsible for third-party claims about that content.
• We may refuse or cancel inappropriate or infringing designs; if already paid, you receive a full refund.
• We use your uploads only to make your order (see the Privacy Policy).

6. Digital files

• Some designs can be bought as digital files (“Digital files only”: STL/3MF, and for some products a PNG image). The files are generated from the design you saved and can be downloaded on your order page once it is paid. Nothing is printed or shipped.
• Personal licence: you may print the files and use the prints yourself, but you may not resell, redistribute or upload the files elsewhere, whole or modified.
• Because the files can be downloaded at once, digital file purchases cannot be cancelled or refunded once downloaded. If a file is broken or does not match the design, contact us and we will fix it.
• The result of printing the files on your own printer (settings, filament, quality) is your responsibility.

7. Payment

• Payments are processed by Midtrans (QRIS, e-wallets, bank transfer/VA, cards). We never receive or store your card details.
• Promo codes apply only under their conditions (validity, minimum spend, usage limits), cannot be combined and cannot be exchanged for cash.
• Members can use store credit to lower the total.

8. Delivery and pick-up

• Orders can be picked up at the studio or sent by courier. Courier delays are outside our control, but we help trace a parcel with its tracking number.
• Please make sure the address and WhatsApp number are correct. Re-shipping because of a wrong address is paid by the buyer.
• Please film the unboxing. Shipping damage must be reported within 2×24 hours of receipt, with photos or video.

9. Cancellation, returns and refunds

• Unpaid orders can simply be left; they expire on their own.
• A paid order can be cancelled before printing starts by contacting us. Custom products already in production cannot be cancelled.
• Because they are made to order, custom products cannot be returned for a change of mind or for a typo in a design you approved.
• If we cancel an order (for example a material is unavailable), you are told why and receive a full refund.
• Refunds for members go to the account credit and can be used or withdrawn at once. Refunds for guests are sent by bank transfer to the account you enter once on your order page, usually within 1–3 working days.
• Products with a manufacturing defect or shipping damage (reported as in point 8) are repaired, reprinted or refunded after we review photos or video.

10. Store credit

• Credit comes from refunds and is not an interest-bearing deposit.
• Members with a verified email can withdraw credit to a bank account on request, minimum Rp 10.000, processed in 1–3 working days. We may hold a suspicious withdrawal for verification.
• Credit cannot be moved to another account.

11. Content and chat

Messages and pictures you send through chat or forms must be civil and lawful. We may remove content and restrict access if it is misused.

12. Limitation of liability

Our liability for an order is limited to the value of that order. We are not liable for indirect losses, or for using a product beyond its reasonable purpose (for example a 3D print under heavy load or high heat without consulting us).

13. Privacy

How we handle personal data is explained in the Snazzy 3D Privacy Policy.

14. Changes and governing law

We may update these terms; the current version is always on this page and applies to orders placed after its date. These terms are governed by the laws of the Republic of Indonesia.

15. Contact

Questions or complaints: admin@snazzy3d.com · WhatsApp +62 87883189089.